The Joint Admissions and Matriculation Board (JAMB) has announced a new process that allows candidates who have lost access to their registered phone numbers or email addresses to update their details. The decision provides relief for UTME candidates who have experienced challenges accessing their JAMB profiles because their registered SIM cards were lost, damaged, or no longer available, or because they cannot recover their linked email accounts.

Previously, JAMB restricted changes to registered GSM numbers and email addresses due to concerns about fraud, impersonation, and unauthorised access to candidates’ records. However, the Board said improvements in identity authentication and biometric verification systems have made it possible to introduce a controlled update process while maintaining the security of candidates’ profiles.

EducationNGR have put together the requirements and steps to benefit from this jamb new policy change. The new arrangement applies only to candidates with genuine cases of lost access. Eligible candidates can request changes to their registered GSM number, email address, or both, but the service is available only once and must be completed through approved JAMB channels.

Who Can Change Their JAMB Phone Number or Email Address?

The JAMB SIM swap and email update service is designed for candidates who can no longer access the contact details connected to their JAMB profile.

Candidates who may benefit from the service include those who:

• Lost the SIM card used during JAMB registration.
• Cannot recover the email address linked to their JAMB profile.
• Need to replace their old GSM number or email address because they no longer have access to them.
• Require access to their profile for future JAMB registration, admission processes, or other JAMB-related services.

Candidates should note that this service is not intended for ordinary changes of preference. It is specifically for situations where access to the original registered details has been lost.

Requirements for JAMB SIM Swap or Email Change

Before visiting an approved centre, candidates should prepare the necessary information and documents required for verification.

According to JAMB, candidates seeking to update their details will need:

• A new GSM number and/or email address they want to use.
• Their existing JAMB profile information, including details such as profile code or registration information.
• A duly executed court affidavit, scanned and ready for upload.
• Payment for the prescribed service through the JAMB e-Facility platform.

The affidavit and biometric verification requirements are part of measures introduced by JAMB to ensure that only the rightful owner of a candidate’s profile can request changes.

How to Change Your JAMB SIM Card or Email Address

Candidates who meet the requirements can follow these steps:

Step 1: Log into Your JAMB e-Facility Account

Visit the JAMB e-Facility portal and log in using available account details, such as your registered email address, registration number, or profile information.

Step 2: Make Payment for the Update Service

Select the SIM Swap/eMail Change payment option on the portal and complete the required payment process.

Step 3: Visit an Approved JAMB Centre

After payment, proceed to a designated JAMB Computer-Based Test (CBT) centre or JAMB State Office where the service is available.

Candidates are advised not to use unofficial agents, cybercafés, or individuals claiming to offer faster access to the service. JAMB has warned candidates to use only approved channels to protect their personal information.

Step 4: Complete Verification at the Centre

At the approved centre, candidates will access the SIM Swap/eMail Change option, provide their profile details, and retrieve their records.

The candidate will then undergo biometric verification to confirm identity before any changes can be approved.

Step 5: Submit New Contact Details

After successful verification, candidates can choose whether to update:

• GSM number only;
• Email address only; or
• Both GSM number and email address.

The new details should be entered carefully because the service can only be accessed once.

Step 6: Upload Required Documents and Complete the Process

Candidates will upload the required affidavit and submit their request. A confirmation message will be displayed once the update is successfully completed.

Important Things Candidates Should Know

Although JAMB has opened the opportunity for candidates to regain access to their profiles, the Board has introduced strict measures to prevent misuse.

Candidates should remember that:

• The SIM swap or email change service can only be used once.
• Biometric verification is compulsory.
• The process must be completed at designated JAMB-approved centres.
• Candidates should avoid sharing their personal details with unauthorised persons.
• Any mistake in submitting new details may create further difficulties during admission-related processes.

Why This Update Matters for UTME Candidates

Access to a JAMB profile is important throughout the admission journey. Candidates use their accounts for several processes, including checking JAMB results, accessing admission information through JAMB CAPS, printing admission documents, and completing other examination-related activities.

For candidates who lost access to their registered SIM cards or email accounts, the inability to update their details could create challenges during important stages of admission. The new policy provides a formal process for resolving these issues while keeping candidate records protected.

Candidates affected by lost access should begin the process early and ensure they use only official JAMB-approved channels.

Summary

JAMB has approved a controlled SIM swap and email change process for candidates who have genuinely lost access to their registered phone numbers or email addresses. The service requires identity verification, biometric confirmation, and processing through approved JAMB centres.

UTME candidates who need to update their details should prepare the required documents, follow the official procedure, and avoid unauthorised individuals offering assistance outside approved channels.

EducationNGR Editorial Team

The official account of EducatioNGR editorial team, used for publication of various educational resources and information. A Team with a combined experience of 15 years and headed by the Lead Publisher; Amakor Vitalis.